Do I need to sign a lengthy contract with WellConnected to purchase a membership?
No. We offer a monthly subscription platform where you can upgrade or downgrade once your existing subscription has expired. Only membership subscriptions from level 2 and up require a 1-calendar-month written notification for cancellation or downgrading of the existing subscription.
Can I upgrade or downgrade my membership level at any time?
We welcome you to downgrade your membership subscription once it has expired after 30 days from the date of purchase, with 1 calendar month’s notice for level 2 and up.
Should you wish to upgrade your subscription within your first month, please reach out to our team at info@wellconnected.life, and we will guide you through the process.
All subscriptions are purchased for one calendar month from the date of purchase. You can contact our technical support at info@wellconnected.life if you wish to upgrade your existing subscription within your calendar month.
How do I submit my business listing and events for inclusion on the website?
Click the Add Listing button on the top right of the page to submit a new listing
Are there any restrictions on the types of businesses or events that can be listed?
Yes, we are a Health and Wellness Digital Platform servicing the Wellness Industry on the African Continent. We do not permit tarot card readers, fortune tellers, or people offering clearances or clairvoyant services on our platform.
Is there a limit to the number of events I can promote each month?
The parameters are set out per subscription level. Please read our subscriptions and benefits page found under “Become a WellConnected Expert” – WellConnected.
Can I cancel my membership at any time, and what is the process for doing so?
Kindly email us at info@wellconnected.life, and we will guide you through the cancellation process within 24 hours.
How do I access the private WellConnected Forum Chat Room?
Once you have registered a profile on WellConnected, you can log in and access the public chat forum. Only gold members (seekers) and Expert Subscriptions will be allowed to comment on the chat forum.
What kind of support is available for setting up and maintaining my website under Level 2 membership.
We have a set up fee for your own website where one of our team will assist you on a call to set your site up according to your liking (using the options available). Should you require further technical support, please reach out to info@wellconnected.life for a written quote with favorable discounted web development rates.
Are there any additional fees or costs not mentioned in the membership packages?
There are no hidden costs.
How does the Paystack Recurring payment system work, and is it secure?
Paystack is a secure payment gateway. Once the payment is set up it is taken recurrently on a monthly basis. Should you want to skip a payment for a month you will need to resign up for another membership thereafter as we do not hold the power to reinstate payments on our customers cards.
What should I do if my banking details have changed due to a newly issued bank card?
Contact support at info@wellconnected.life with proof of your new banking details to update your existing profile.